Reference

What You Agree To When You Use bukuminpi

These terms set out the rules that apply to your account on bukuminpi — how you open it, how wallet transactions via DANA, OVO, or GoPay are handled, and what we expect from both sides.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia regions where law permitsSingle account per personTerms updated with notice
bukuminpi What You Agree To When You Use bukuminpi
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or if you need to flag a dispute related to your account, wallet transaction, or access status, we have three ways to get in touch. We aim to respond to every terms-related query with a specific answer, not a template reply.

Live Chat Open the chat widget from any page on bukuminpi. Terms and account queries are handled here during active support hours — no need to wait for email.
Email Support Send your terms or account dispute query to our support address. Include your registered wallet type — DANA, OVO, or GoPay — so we can pull your account faster.
Account Help Page The Help section inside your account dashboard covers the most common terms questions, including wallet verification steps and how to update your registered payment method.
HOW WE HANDLE THIS

Account Security and Terms Compliance

We keep these terms enforceable by applying them consistently across every account, including how wallet data is stored and how we handle requests to change registered payment details. Your DANA, OVO, or GoPay number is stored as a verified identifier — we do not share it with third parties outside of the transaction flow. Players in Depok and elsewhere in Indonesia are covered by the same account rules.

Wallet Data Retention

Your registered DANA, OVO, or GoPay number is retained only for transaction matching and withdrawal verification. We do not use it for marketing or share it externally.

Account Security Practice

Login access uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately via live chat to freeze the account.

Terms Change Process

We notify you by email before any material change takes effect. The notice period is stated in each update. Using the account after that period means you accept the new version.

Dispute and Correction Rights

You can request a correction to your account data or raise a dispute about a wallet transaction through email support. We review and respond with a specific resolution path.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your account rights, wallet rules, and what happens when something needs to change.

No. Your withdrawal wallet must match the name and number registered on your bukuminpi account. Using a third-party wallet will cause the request to be held pending verification.

These terms allow only one account per person. If duplicate accounts are found, both may be suspended while we review the case. Contact support to resolve it before it escalates.

We send an email to your registered address before any material update takes effect. The notice states what changed and when the new version applies. Check your inbox regularly.

Yes. Send a request via email support with your registered wallet type noted. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

We may suspend an account if activity is inconsistent with single-account rules or if wallet verification fails repeatedly. You will be notified by email with a reason and a path to appeal.

Access and eligibility depend on local law and the region you are in. These terms apply in full where access is permitted. If your region restricts access, the terms cover how your account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.